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Account
Registration, Login & Password
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Deposits & Withdrawals
Bonus
Offers, Cashback & Free Spins
Gaming
Game Issues & Rules
App
Download, Install & Update
Security
Verification, Privacy & Security
Ad99 Help Center — Always here for you
Even the best online platforms run into the occasional hiccup. A stuck payment, a login that won't go through, a bonus that hasn't appeared — these things are frustrating, and that's completely understandable. That's exactly why ad99 built a full-featured Help Center where you can find solutions in Bengali, any time of day or night.
Our support team is available 24 hours a day, 7 days a week. And it's not just in English — we've built our entire support system with Bengali-speaking members in mind. No matter where you're playing from, ad99 is ready to help you in your language.
This Help Center provides detailed guides, step-by-step instructions, and quick solutions to the most common issues. Whether you're a new member or a seasoned player, you'll find useful information here.
Contact us
Reach ad99 support through whichever channel works best for you.
Live Chat
For the fastest resolution, use live chat. Average response time is just 2–3 minutes.
24/7 ActiveEmail Support
For more detailed issues, reach out by email. You'll receive a reply within 12 hours.
Support@ad99.click
Telegram
Join our official Telegram channel. Updates, offers, and support — all in one place.
Fast responseSelf-Help Guide
Browse the detailed guides below to resolve issues on your own. Most answers are right here.
Always Available
Account Help
Opening a new account on ad99 is straightforward. That said, a few common issues can come up — such as not receiving an OTP, forgetting your password, or delays in account verification. All of these are easy to sort out.
If you're having trouble logging in, first make sure you're using the correct mobile number — many members accidentally try a different one. If you've forgotten your password, click "Forgot Password" and an OTP will be sent to your registered mobile. You can set a new password in just 2 minutes.
Withdrawals may be limited until your account is verified. We recommend completing verification as soon as possible using your National ID or Birth Registration Certificate. ad99's verification process is fully secure, and your information is never shared with any third party.
Step-by-Step Withdrawal Guide
Follow these simple steps to make a withdrawal from ad99.
Log In to Your Account
Log in to your ad99 account with your mobile number and password. Make sure your account is verified.
Go to the "Withdrawal" Menu
From your dashboard, click "Financial Transactions" or "Withdrawal," then enter the amount — minimum ৳200.
Select a Payment Method
BKash, Nagad, or Rocket — whichever is most convenient. Confirm your number and submit the request.
Receive your funds
Funds will arrive directly in your mobile banking account within 5 to 15 minutes.
Please note: To make a withdrawal, you need a minimum withdrawable balance of ৳200 in your account. Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
Everything you need to know about bonuses and rewards
Understanding how ad99's bonus system works can go a long way. New members receive up to a 100% welcome bonus on their first deposit — meaning if you deposit ৳1,000, you start playing with ৳2,000.
However, bonus funds cannot be withdrawn directly — and that's where most confusion arises. After receiving a bonus, you need to place a certain amount in bets, known as the "wagering requirement". For example, a 10× wagering requirement means that for a ৳500 bonus, you must wager a total of ৳5,000 before you can withdraw any winnings from that bonus.
The weekly cashback bonus is credited to your account automatically every Monday morning — no application needed. However, certain promo codes are available that can unlock extra benefits when used at the time of deposit. You can find these codes on ad99's official channels.
During Eid, Puja, or major cricket tournaments, ad99 offers special festival bonuses. These promotions are time-limited, so keep your notifications on so you never miss an offer.
Easy Ways to Deposit
Making a deposit on ad99 is now easier than ever. Just follow the steps below.
Deposit via bKash
Open your bKash app → select "Send Money" or "Payment" → send to ad99's merchant number → copy the reference number → go to your ad99 dashboard and confirm. Deposits are instant.
Deposit via Nagad
Open the Nagad app and go to "Payment" → enter ad99's payment number → enter the amount → confirm with your PIN → submit the transaction ID on ad99 to complete your deposit.
Deposit via Rocket / DBBL
From the Rocket menu, select "Payment" → add ad99's number → enter the amount and your PIN → once you receive the confirmation message, submit the reference on ad99 to complete your deposit.
Important: If your balance hasn't updated within 30 minutes of a deposit, reach out via live chat with your transaction ID. Never share your account details or payment reference with anyone you don't know.
Troubleshooting ad99 App Download & Installation Issues
Many members run into some confusion when installing the ad99 app for the first time. To install an APK file on Android, you need to enable "Unknown Sources" or "Install Unknown Apps" — this option can be found under Settings → Security.
If the app doesn't open after installation, try restarting your phone. Older Android versions (below 5.0) may experience some issues — in that case, use ad99's website directly from your mobile browser for a nearly identical experience.
IOS users can open the ad99 site in Safari and tap "Add to Home Screen" to use it as a web app. It works just like a native app and supports push notifications.
To update the app, download the latest version from ad99's app page. You can install it directly over the existing APK without losing any data.
Tips for Keeping Your Account Secure
Follow these simple steps to keep your ad99 account and funds secure.
Keep a strong password
Use a password of at least 8 characters, including uppercase and lowercase letters, numbers, and special characters. Avoid using your date of birth or simple number sequences.
Enable Two-Factor Authentication
Keep Two-Factor Authentication (2FA) enabled on your ad99 account. This way, an OTP is sent to your mobile at every login — so even if someone gets hold of your password, they won't be able to access your account.
Don't Share Your Details
No ad99 staff member will ever ask for your password, OTP, or payment PIN. If anyone requests this information, report it to live chat immediately.
Avoid Public Wi-Fi
Do not log in to your ad99 account over public Wi-Fi at tea stalls or bus stops. Use mobile data instead — it's far more secure.
Change Your Password Regularly
Change your password every 3 months. Avoid reusing old passwords and never use the same password across multiple sites.
Enable transaction notifications
Keep SMS notifications enabled for every deposit and withdrawal. If you spot any unfamiliar transaction, contact ad99 support immediately.
FAQ
Answers to the most frequently asked questions in the Help Center.
Ad99 believes gaming should be a fun part of entertainment. If you ever feel like you're losing control, you can set deposit limits or activate self-exclusion through our help center. Your mental well-being always comes first. Learn More →